Refund policy

At Mohonia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Please read our policy carefully before initiating a return.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective

  • You received the wrong product

  • The product is unused, unwashed, and in original condition

  • The item is returned with original packaging and tags intact

Return requests must be made within 7 days of delivery.

Items sent back without prior approval will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not caused by us)

  • Products without original packaging

  • Final sale / clearance items

  • Personal care items (if applicable)

3. Return Process

To initiate a return:

  1. Email us at  laxminarsimhadiversified@gmail.com

  2. Mention your Order Number

  3. Provide clear photos (if item is damaged or incorrect)

Once approved, we will provide return instructions.

Do not ship the product without confirmation from our support team.

4. Refund Policy

After receiving and inspecting the returned product:

  • If approved, refunds will be processed within 5–7 business days.

  • The refund will be issued to the original payment method.

  • COD orders (if applicable) will be refunded via bank transfer (bank details required).

Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges only for:

  • Defective items

  • Wrong products delivered

Exchange requests are subject to stock availability.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact us at support@mohonia.com

7. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order.

Once shipped, orders cannot be cancelled.

8. Important Notes

  • Mohonia reserves the right to refuse returns that do not meet our policy conditions.

  • Excessive return requests may result in account restrictions.

  • We are not responsible for returns lost in transit if not shipped via approved method.